A customer experience strategist with 14+ years of experience, Jeremy provides a thorough knowledge of the digital landscape by combining business needs with the voice of the customer that drive net add leadership, reduced cost structure and long term value through digital channels. Jeremy recognizes opportunities and seizes them by turning them into successes in a fail forward model and approach to leadership.
Jeremy has also spent his career studying cultural dynamics that help shape companies by being a trusted advisor, an agent of change and career motivator. Jeremy is regarded as the culture expert and understands that for any company to be successful you have to start with trust and culture first.
Honesty and Integrity
Adaptable and Flexible
Customer Experience, User Experience, Information Architecture, Agile, Native Applications, Journey Mapping, Cultural Dynamics, Creative Direction, Strategic Direction, Telecommunications, E2E, SDLC, Product Roadmap, Baselining, Benchmarking, Goal Setting, UAT Testing, Team Leadership, Team Dynamics, Team Building and Development, Career Planning and Mentoring, Working at the Speed of Trust, 5 Dysfunctions of a Team, Crucial Conversations